Refund Policy

Thank you for choosing Ink of Light Design Services. I strive to provide high-quality design work and a smooth client experience. Because design services involve significant time, creativity, and customization, this Refund Policy outlines when refunds may or may not be issued.

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1. General Policy

All payments made to Ink of Light Design Services are final unless otherwise stated in your individual project agreement. Due to the custom nature of design work, completed services cannot be returned, resold, or reused without limitations; therefore, refunds are limited.

 

2. Deposits & Upfront Payments

All deposits, retainers, or upfront payments are non-refundable.
This covers the initial concepts, administrative work, and the creative preparation that begins immediately after your project is accepted.

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3. Refunds After Work Has Begun

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Once creative work has started (including research, drafts, sketches, concepts, or digital layouts):

• No refunds will be issued for the portion of work already completed.

• If you choose to cancel the project midway, you are responsible for payment of all work performed up to the cancellation date.

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4. Final Deliverables

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Once you approve the final design or files, the project is considered complete.

• No refunds are issued after final approval.

• Any additional changes requested after approval may incur extra revision fees.

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5. Dissatisfaction With Design Work

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We aim to meet your expectations through the revision process. If the work does not meet your expectations:

• You are entitled to the number of revisions stated in your project agreement.

• Additional revisions beyond the agreed amount may be billed at an hourly or flat rate.

• Dissatisfaction alone does not qualify for a refund, as design is a subjective and collaborative process.

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6. AI-Generated Assets & Stock Resources

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If your project includes AI-generated images, stock photography, fonts, or third-party assets:

• Fees paid for these resources cannot be refunded, as they are purchased or generated specifically for your project.

• We are not responsible for licensing restrictions imposed by the provider.

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7. Delays & Client Non-Responsiveness

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If a project is delayed because the client does not provide required materials, feedback, or approvals:

• No refund will be issued for inactivity caused by the client.

• After 30 days of no client response, the project may be marked as abandoned and closed without refund.

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8. Technical Issues or Printing Errors

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Ink of Light Design Services is not responsible for:

• Printing errors caused by third-party print vendors

• Colors appearing differently due to screen calibration differences

• Technical issues unrelated to our deliverables

These issues do not qualify for refunds.

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9. Circumstances Where a Refund May Be Considered

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A partial refund may be offered at my sole discretion only if:

• No work has been started, and

• The request for cancellation is received within 24 hours of payment

This exception is not guaranteed and is evaluated case-by-case.

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10. Chargebacks & Disputes

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Filing a chargeback or payment dispute without attempting direct resolution is a violation of these terms.

• I reserve the right to provide documentation of the project timeline, approvals, and deliverables to the payment processor.

• I may also terminate future service availability to clients who initiate chargebacks.

 

11. Contact Information

 

For questions about this Refund Policy, please contact:

Ink of Light Design Services
Email: inkoflight@gmail.com
Website: inkoflight.net